GMC and Buick Ranks Top 5 in Mass Market Brands
Chances are you already visit your GMC, Buick, and Cadillac dealer for service beyond purchasing vehicles. We provide top notch service for your vehicle at our dealership. We are proud to report that the J.D. Power & Associates survey for 2013 customer satisfaction with the dealer service department ranks GMC and Buick among the top 5 of mass market brands. Chris Sutton of J.D. Power and Associates said, “GMC did extremely well on service quality. Also service initiation, which includes things like being able to get an appointment on the day I want.”
And if you are a Cadillac fan, you’ll be happy to know that Cadillac also scored a very high satisfaction rating placing second in the top 5 volume of luxury brand service departments. The 2013 customer service index rankings are based on dealer service performance during the first three years of new-vehicle ownership, which normally represents the majority of the vehicle warranty period. Satisfaction is judged by a number of things, like the service quality, service initiation, the service adviser, service facility and vehicle pickup. Thank you to our customers for ranking us so well! We’re doing more than just providing great service to you. GM is spending through 2016 with improvements of more than $5 billion to enhance our storefronts and showrooms. We are improving our look to serve you better. No matter which GM brand you favor, our dealership provides the service you expect.